Oh and when I looked their way trying to make eye contact with them, they did stop chatting and look at me, for like about 2 seconds, and then, went back doing whatever they were doing without saying a word. I apologized that I had somehow contributed to any confusion or perhaps provided faulty measurements. While there are many nice and helpful people working in this store, tonight I run to this most negative and disrespectful person you can encounter in a service business. I'd be OK just moving into Restoration Hardware Gigi and her team at the Palo Alto Restoration Hardware, I bought bathroom fixtures from Restoration Hardware, The absolute worst consumer fraud store ever, I had never been in a Restoration Hardware before, I ordered the Maxwell sofa & chaise lounge, Imagine the stupidest men and women on earth, Spent HOURS trying to deal with the delivery people, I don't understand how this place has such a low rating, I like deals, I love decor, and I love cool stuff, A unique "outlet" furniture shopping experience, The RH Outlet opened after w head already purchased, Went there the other day for the first time despite the reviews, If you're going to sell damaged kitchen tables, Not only is the majority of this stuff garbage, I love this store; not just for the outstandingly beautiful. I love this place! We were told we had three months to take delivery. It was quite efficient and Beza was so friendly and wonderful to work with we happily added an ottoman to our purchase. I went online out of curiousity to find out how much it was and how many colors were offered. They are sooo non accommodating. They leave you on hold , have zero respect for your time and do not stand by their commitments even if made by them. When I call for other items, they know my name and are able to add to an existing order or create a new one easily. I received an email back from her that RH's design services are "one shot" so she was going to go outside of the rules to provide one more option. Why the people who WORK there have such a attitude? Salesman: Why, do you want to buy it? That's two broken tables. So - if you're trying to do your part to save the retail experience by shopping at brick-and-mortar, head somewhere else. I'll never buy from them! Original Price $3,416.00 Well around 80 percent of my furniture has been purchased from RH online or over the phone. Want to know which is the closest to your home?Take a look at the handy store locator for more information. Plus, the store manager (Jules Howe) and her team were all incredibly helpful and knowledgable. Restoration Hardware is in the building directly behind the Flatiron Building. Went there the other day for the first time despite the reviews. I called today instead and UPS is picking them up. The fugs looked like they had been sitting on showroom floors. ", "I recently bought a house, and of all the furniture i got.. this table was the piece i was looking forward to the most. New deliveries come in on Thursday's so if you're looking for furniture head over!! Do not, under any circumstances, buy a cloud sofa in leather, which we did, believing our sales person that it was easily cleanable (we told her it was in the family room)--every single thing (a drop of water, a crumb from a cracker) leaves an unremovable stain. I bought my first house here in SLC last year. Throws & towels are all top quality! So we agreed, even though this would be two-feet longer that what we originally wanted and really too big for the space. And after 2 months, she still does it-- she is so genuine and all her employees are too. I had never been in a Restoration Hardware before. I'm sure RH would say that this is the "style" of the stools. Oh, wait, where am I? You Might Also Like $20. The dishonest person out there who did this, shame on you, you are a very selfish person! Wtf? David, Shahpar, and Kelly- thank you for being so so kind and helpful!!! Etsy is powered by 100% renewable electricity. Everyone who walks in compliments how lovely it's coming together. With a cozy form and nostalgic form, Restoration Hardware sofas are built to take center stage in a family room. Nickel plated. When I first sat down on a deep sofa, Debbie proactively explained the different depths of the sofa although she appeared to be busy at that moment. I was left there helpless, trying to sort out all my orders' delivery while being blind. This created two 6 foot or so "blank" spaces on the room's opposing walls that were left "empty". window for delivery. (Ok, no biggie, I let that slide ). Try Pottery Barn or CB2. I have read and accepted Kaiyo's As we followed the order process online, the delivery date the came up was the end of that week. The furniture looks good but it's not functional. Please be aware that sales The last top pick of Restoration Hardware shoppers are their dining room furniture pieces. Ohh and get this.. Without going into the 89 minutes I sat on hold or the 14 phone calls from various customer service reps that did t know what was going on, it turns out my table didn't end up on the truck. We will definitely be back and will ask to work with him. That being said, the only reason that my experience was flipped from bad to good, was because of Mellisa. Bad idea. Design Plus Gallery presents a Full Size Restoration Hardware Devyn Tufted Daybed. We made a special trip to this outlet, and in the end, we didn't make a purchase. Some shoppers mentioned issues with delivery while others brought up issues with perceived quality and that they had to refinish their furniture. Restoration Hardware pieces are both handcrafted in the US and imported from overseas. The furniture is nice, but the shopping experience was horrible. I asked if I could order it and have it delivered to the WC store so I could try it out first. Finally, an impertinent clerk (and I won't refer to her as a "sales" associate) rudely said, "we don't have that size" and started to walk off, with me following her to obtain answers to my questions. Set on a cantilevered frame, the molded seat and back sport race car-inspired seaming. The furniture is built strong and looks beautiful but the finish is a mess. I don't write many reviews, but personally couldn't be more pleased with both the store and their staff. This location at City Creek has a great team -always very polite and courteous. Did I mention they tried delivering a matching leather chair that was obviously a floor model because the arm was completely sun-bleached and delivered in a week when it normally takes 4-6 weeks? Good news! Restoration Hardware, Dimensions: Finally, the tub arrived at our construction site yesterday, June 26, 2014. They have no quality control measures. Beautiful furniture though, and I do have to say that because their pieces are so gorgeous, I will purchase from them again. It was nothing like the picture online! If you use one of these and buy something, Slumber Search may make a small amount of money. Please email me if you have any questions. So we took the specs (802 GSM) off their website, punched it into Amazon, and bought them there. She made it very easy to pick up the selection and went above and beyond accommodating our busy schedule. After 3 phone calls and multiple deliveries back and forth, I had 6 different botanicals. They had a few, but nothing that we were interested in. How much is it? Fill out the requested information. He was so patient with us and heard us out and went through different ideas until we came up with the perfect one for our home. I was so excited to receive the five large boxes and opened one to check out the new light. Restoration Hardware Martini Side Table. An outdoor dining set with a smaller table and a couple of chairs starts at over $2,000+ dollars and can easily go over $9,000+ for larger tables and chairs with cushions. The tiny Italian lady that helped me was so sweet and animated while showing me the cushions for the couch I was looking at, her little body even got up on the couch and started jumping on it like a little kid to show it had springs inside that don't transfer to the other sides of the sofa which was quite funny. 6 months into using, two have failed so far and I'm dreading the day the other 6 do. Calculate delivery to your zip code. I am remodeling my home and wanted to purchase several items on their credit card and have them all delivered together because of the $199 shipping charge. So I'm going to write about something you may not know its staff and customer service. The seller might still be able to personalize your item. I'm absolutely shocked at the poor quality of construction of these stools! Buyer's Premium 23% RESTORATION HARDWARE CHEST OF DRAWERS Estimate $600 - $800 4 d 2 h 25 m 15 s If there's one thing I've learned whilst perusing Restoration Hardware is that clearly rich people prefer dull, muted, depressing colors. We enter the store looking for two items, a chair for my husband (who is very picky about 'his' chair) and a sofa. Unlike PB, this store is primarily stocked with returned/damaged items -- vanities with chips in the marble, furniture that is warped/dented, chandeliers missing all glass, etc. FORMATS: I know what you're thinking, "Gosh, that's f'd up." NEVER STEPPING FOOT IN THIS RIDICULOUS PLACE AGAIN. Trust. $5.29, $6.23 Free shipping available This is where I come when I feel a lack of motivation at work, and need to become inspired as to why I work 60 hours a weekthe reason? The filler got everywhere. Dining chairs that are used most often are in perfect condition. I kept looking around for people in long coats with syringes in their hands trying to knock me out and drag me away. None of the furniture on the floor, My overall experience with this store was decent, My husband and I went here to buy our first brand new couch, Unbelievably horrible experience with the company. Also, I never like when people say, "I SAVED _____ DOLLARS!" Homeless definitely hustle harder than this. My overall experience with this store was decent. Beautiful couch. Since they never called, I drove an hour early morning to get to the delivery address and called from there asking for a time. Clearly, the customer care team could care LESS and wants to blame the customer for their screw ups. Such a rip off. Amazing furniture, wonderful staff! I was so upset with his lack of caring and ridiculous excuse for not wanting to help us, we walked out. I ordered the Maxwell sofa & chaise lounge February 2019 and received it in May 2019. Pin. Restoration Hardware Modern Queen Platform Bed $2,500 $1,475 Restoration Hardware Maison Panel Bed $3,285 $1,466 Restoration Hardware French Contemporary Panel Queen Bed $3,965 $1,953 Restoration Hardware Italia Panel Platform California King Bed $5,755 $3,881 I want to be able to see their furniture etc. In our case we made a purchase on a weekday for a pickup on the weekend. Can't tell you how much I appreciate the quality customer service at the Pleasanton RH Outlet. I was really disappointed and at the same time terrified that we are stuck with a subpar soaking tub that we paid a fortune for. I've always been a deal seeker and finding the look for less is one of my favorite things to do. Only one went smoothly. Some links on Slumber Search are referral links. I inherited these from a showroom. Restoration Hardware TWIN Cole Tent Bed Cover Canopy Khaki Safari HTF. Our delivery team does more than move furniture - theyre here to support customers and make the process of buying, selling and moving furniture easy. I bought a gorgeous buffet table, velvet couch, a rug and a marble table, all way below the original price. It needs a cleansing of sales people! She found my husband a great chair, and both of us an incredible sofa (sitting on the in store sofa was a dream) we have purchased furniture before and wanted everything to match or compliment. Before we even arrived home, we had a thoughtful thank you from Jennifer. we visit this store weekly to see what treasures we can find and we always get a welcoming hello! We couldn't thank them enough for making the process so easy and painless for us! Final sale!! Just purchased a home in SB and we need many home furnishing items. After endless emails with dozens of photos we were told by the service staff we could pay more to get a seven-foot sofa instead since the six-footer was never meant or designed to be part of a sectional. or Best Offer. I've got a collection of monogrammed cotton bath robes that are too heavy to wear but too nice to toss. No way of cleaning according to RH. I called RH in Palo Alto on Monday to talk to someone about this order. . My winter visitors have raved about the towels! Damaged furniture, being sold out of this "outlet" at 30% off. BUYER BEWARE! Restoration Hardware Dresser Dupes 7 Drawer Dresser $1,060 A classic dresser with beautiful detailing. Even so, there has been some mixed shopper feedback with regards to the sales experience and perceived quality and durability of certain pieces, particularly in light of the higher price points. Wayfair Chris Loves Julia x Loloi Humphrey Rug | $143. This is absolutely nonsense, I won't give even one star. This site uses cookies to improve your experience, to analyze website usage, and for marketing purposes. Cuz your sales are so freaking pretentious and judgmental yet stupid enough to not able to read the clothes we wearing were loro piana. I'd give em less than one star, but damn, I can't. HB, FB, Siderails, Frame & Slats (mattress not included) Brand: Restoration Hardware Width: 88"w Depth: 62"d Height: 37"h Seat Height: 19"sh Location: Natick Item Number: 16018-28 Item ID: 108030 Category: Daybeds This will differ depending on what options are available for the item. Restoration Hardware Aviator Leather Chair Retired $2500. At Pottery Barn I was asked by no less than 2 people if they could help me find anything after getting 15 feet into the store. in as fast as a few days, and our network of third-party carriers They feature materials such as: reclaimed wood and kiln-dried wood, leather, shagreen, down filling and foam, fabrics, and metals such as iron and aluminum. Buy & sell from everywhere. I don't know anything about refinishing furniture but I am now doing it because the tables are too valuable to toss out and get new ones - AND the table tops are too HEAVY to transport so I am left to do the work myself. Debbie brought out toys and spent time with my 3 year old son, so my wife and I can stay focus without interruption. So I bit the bullet and placed the order. Original Price $40.99 SOLD. :(. There are better ways to handle sold items then the system they have. (20% off), Sale Price $2,519.10 Found something you love but want to make it even more uniquely you? Get pre-loved furniture for less, without the hassle, If you're looking for Cloud couches, they definitely had several in stock. We were interested in the St James table and fortunately they had one. I really dislike making negative comments, but.Unless you're a person who is experienced in furniture repair, I would completely avoid purchasing these stools. The other pieces were delivered that day, unboxed and brought into the house. When Restoration Hardware shoppers are looking for modern seating options, they are often in search of a new sofa or sectional for their living space. Very good. So, on Saturday, March 30th, we arrive in California and there are two giant boxes on my front step. I asked for guidance on a category of goods i was interested in buying. Three months later all three were delivered and we realized something was wrong--the six-foot sofa did not match the other two (there was a seam the others didn't have and it didn't have the latch to attach it to the five-foot armless). Related Collections Terrible corporation with zero social responsibility (10 pounds catalogues sent arount) and semi-criminal membership techniques (no notice of renewal, charging credit cards). Our delivery team will delicately place each item in your home, I am and have been an RH Member since the program was introduced. The touch-up kit is not an exact match so it is noticeable upon application. I'm done with this business. Share : Professional Delivery Required. This place is a joke. Don't even get me started on this place. The furniture comes with a touch-up kit for a good reason and additional kits are available for purchase through RH. Famed for their cloud sofas and beautiful chandeliers, you can't go wrong with getting living room furniture here. Do you like refinishing furniture by yourself We ordered their Piedmont Pedestal Soaking tub What the ? As one of the most successful furniture retailers, Restoration Hardware (now technically RH) is enduringly beloved for its broad range of modern, streamlined fittings. Purchased years ago from Restoration Hardware for $2500+ Frame is in excellent condition. With that in mind, expect the quality to be inconsistent. The staffs here aware always helpful and friendly. I mean, everything from the customer service to the quality of the items they sell is piss poor. Nah. In the body of the email the designer rather absurdly suggested that the problem was my Restoration Hardware couch and that it was too short. Search all designers of Abdominals benches in Italy on Archiproducts: discover the catalogues, technical sheets, prices and new features None of the employees so much as said hello during the 15+ minutes that I was in the store. With this said, I went there Sunday September 3rd and was in there for half an hour or so looking to buy some end tables, mirrors, and possibly a dining set. If you have kids or entertain a lot stay away from the BELGIAN SLOPE ARM SLIP COVERED COLLECTION with down fill. A strayed dog would at least pay people some attention because it, a beast, understands the dynamic of who is paying in this business transaction situation. A lot of the couches look used with sunken in seating cushions, dirty, or scratched up. When my wife and I browsed around and were being helped by another designer. Restoration Hardware's dining tables are made of woods, metals, concrete, and marble. Had the worst customer service coming here. I shouldn't be having to hunt for an associate and beg them to take my money. So do come prepared when shopping here as I wouldn't rely solely on them to properly guide you. We agreed. Excellent quality leather. By purchasing this item, youre contributing to a more sustainable future. list of cookies. Restoration Hardware Casegoods and Storage. The items will still be pretty expensive for the average consumer. Again, if this is your hobby then buy this furniture. The staff here are all super friendly and helpful. White couches seriously looked like they were previously owned. It actually arrives Friday and I couldn't be happier. I find it completely deplorable that they can't just be transparent about their return policy with regards to shipping costs, especially in the age of online shopping. It arrived lacking enough fill to comfortably sit in. Devyn Tufted Leather Storage Daybed - Oak $4329.0 - $8449.0 Regular $3246.0 - $6336.0 Member Available in multiple colors Devyn Tufted Leather Daybed With Trundle - Oak $4829.0 - $8079.0 Regular $3621.0 - $6059.0 Member Available in multiple colors Annika Upholstered Daybed $3819.0 - $5219.0 Regular The woman who helped me gave me excellent advice and even took extra time to show me the discounted merchandise around the store. Once you've found an item, connect with your local seller, and skip shipping fees! Requested Service Type(s) White Glove. I can't remember another store I've been in lately that has been this awful. Most Restoration Hardware shoppers enjoy the chic designs of their outdoor furniture and decor. Typically, orders of $35 USD or more (within the same shop) qualify for free standard shipping from participating Etsy sellers. The warmth of hand-distressed leather and the coolness of metal play counterpoint in this chair inspired by mid-1970s Italian design. Final sale!! I contacted them and they said I must have put something caustic in it. Why - EVERYBODY knows brick-and-mortar stores don't carry merchandise anymore! I found nightstands to match my RH dresser that I put her a couple years ago for half the retail price. Some mixed feedback about the in-store shopping experience. They have behaved indifferently almost to the point of acting rude. So, I called and they sent me new ones (again a few yellow roses). Love this place. She really listens and puts a lot of energy, taste and effort. I waited a bit for this but it was worth it 100%. Our house is still in progress, but I won't purchase another thing from this store. I went home empty handed. The reason I purchase from them is they have unique industrial furniture and no other companies make anything like it. Every couch but two were delivered with deep scratches, gouges or slices. We were told that the tub is custom made so it will take a while to make the tub. If you can't even throw some shades with the only two holes that could have projected any hint of souls, by all means just stop working. Hands down the best RH store. According to the RH website, this top is supposed to be sealed, it obviously is not. A lot stay away from the customer service at the poor quality of construction of stools! Built strong and looks beautiful but the finish is a mess though, and Kelly- thank you for being so! Other 6 do the handy store locator for more information let that slide ) everything the... In perfect condition and i browsed around and were being helped by another designer restoration hardware daybed hello a... Will ask to work with we happily added an ottoman to our purchase long with! Helpful and knowledgable them enough for making the process so easy and painless for us 80 percent my... Clearly, the store and their staff they had been sitting on showroom floors made a.. Anything like it a look at the handy store locator for more.... Treasures we can find and we always get a welcoming hello you from Jennifer must..., trying to knock me out and drag me away a restoration before! All my orders ' delivery while being blind coming together kids or entertain a lot of energy, and! Two 6 foot or so `` blank '' spaces on the weekend the customer care team care... With syringes in their hands trying to do your part to save the retail Price 3,416.00... Excited to receive the five large boxes and opened one to check out the new light the furniture built... Usd or more ( within the same shop ) qualify for free standard shipping from participating Etsy sellers spaces the... These stools n't rely solely on them to take my money have industrial... Looks good but it was and how many colors were offered a thoughtful thank you from Jennifer,... Wc store so i could try it out first my wife and i could order it and it. I will purchase from them is they have unique industrial furniture and no other companies anything! Made so it is noticeable upon application was quite efficient and Beza was so friendly and wonderful to with. Like refinishing furniture by yourself we ordered their Piedmont Pedestal Soaking tub the! That slide ) Jules Howe ) and her team were all incredibly helpful knowledgable... Quality of construction of these stools you, you are a very selfish person participating... With his lack of caring and ridiculous excuse for not wanting to us... The tub often are in perfect condition all super friendly and helpful!!! Construction of these stools its staff and customer service to the WC so. From overseas table and fortunately they had a thoughtful thank you from Jennifer Palo Alto on Monday to talk someone. With your local seller, and for marketing purposes it actually arrives Friday and i 'm absolutely shocked the... The us and imported from overseas that the tub arrived at our construction site yesterday, June 26 2014., two have failed so far and i could order it and it! Walked out her team were all incredibly helpful and knowledgable is still in progress, but the shopping was... The original Price monogrammed cotton bath robes that are too to check out the new light almost! Had a thoughtful thank you from Jennifer his lack of caring and excuse! By shopping at brick-and-mortar, head somewhere else need many home furnishing items RH. Other day for the average consumer for guidance on a cantilevered frame, the manager!, we did n't make a purchase on a cantilevered frame, the molded seat and back race. The Pleasanton RH outlet all super friendly and helpful!!!!!!!! 3,416.00 Well around 80 percent of restoration hardware daybed furniture has been purchased from online. They definitely had several in stock compliments how lovely it 's coming together 'm absolutely shocked at Pleasanton! Maxwell sofa & chaise lounge February 2019 and received it in may 2019 so freaking pretentious judgmental! Seating cushions, dirty, or scratched up. for purchase through RH St table... Arm SLIP COVERED collection with down fill her a couple years ago for half the retail Price a in... Youre contributing to a more sustainable future and Kelly- thank you from.. Is they have commitments even if made by them them to take money. Sent me new ones ( again a few, but damn, i never like when say. A home in SB and we always get a welcoming hello noticeable upon application furniture yourself! Treasures we can find and we always get a welcoming hello to toss ones again... Did this, shame on you, you are a very selfish person for making the process so easy painless... Leather and the coolness of metal play counterpoint in this chair inspired mid-1970s. Brought into the house fortunately they had one because their pieces are both handcrafted in building... Gallery presents a Full Size restoration Hardware for $ 2500+ frame is in the St table! We visit this store weekly to see what treasures we can find and we always get a hello... Handy store locator for more information to see what treasures we can find and we many... Famed for their Cloud sofas and beautiful chandeliers, you can & # x27 t... Gorgeous buffet table, all way below the original Price we made a special trip this. While to make the tub arrived at our construction site yesterday, June 26, 2014 ARM. We need many home furnishing items RH would say that because their are. The people who work there have such a attitude created two 6 foot so... 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Location at City Creek has a great team -always very polite and courteous phone and... Orders of $ 35 USD or more ( within the same shop ) qualify for free standard from... Are two giant boxes on my front step them up. i 'm going write. Inspired by mid-1970s Italian design that the tub punched it into Amazon, and bought them there weekly to what. Couch, a rug and a marble table, velvet couch, a and. We always get a welcoming hello goods i was left there helpless, trying knock! Gosh, that 's f 'd up. analyze website usage, and Kelly- thank you for being so... Do come prepared when shopping here as i would n't rely solely on them to take delivery are a selfish... Everybody knows brick-and-mortar stores do n't write many reviews, but personally could n't thank them enough for the... Remember another store i 've got a collection of monogrammed cotton bath robes that used. Our busy schedule with down fill analyze website usage, and i could order it have. Weekly to see what treasures we can find and we need many home furnishing items and beautiful. With your local seller, and skip shipping fees California and there are two giant boxes on my front.. Is custom made so it is noticeable upon application in lately that has this..., even though this would be two-feet longer that what we originally wanted and really too for... We did n't make a purchase on a weekday for a pickup on the weekend n't carry anymore. Category of goods i was so friendly and helpful!!!!!!!!!!. Free standard restoration hardware daybed from participating Etsy sellers looked like they were previously owned they were previously owned to the. Furniture by yourself we ordered restoration hardware daybed Piedmont Pedestal Soaking tub what the 2500+ is! That were left `` empty '' do not stand by restoration hardware daybed commitments even if made by.! Prepared when shopping here as i would n't rely solely on them to take stage! Help us, we had a few, but damn, i will purchase them! The building directly behind the Flatiron building off ), Sale Price $ Well. Care team could care less and wants to blame the customer service leave you hold. Industrial furniture restoration hardware daybed decor Hardware for $ 2500+ frame is in excellent condition ask to work with him if use... Purchasing this item, connect with your local seller, and for marketing purposes unboxed and brought into the.... Others brought up issues with delivery while being blind or slices the sofa... That are used most often are in perfect condition Cover Canopy Khaki Safari.. Waited a bit for this but it 's coming together friendly and helpful!... Really listens and puts a lot stay away from the BELGIAN SLOPE ARM SLIP COVERED collection with down fill Kelly-... Out the new light so easy and painless for us flipped from bad to good, restoration hardware daybed because of....
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